Hi @jillybabe-55
You'll need to speak to EE CS on 150 or via live chat to discuss this question.
https://ee.co.uk/contact-ee
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
