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Payment not processed but £ taken?

Sgabr11
Explorer

‎15-05-2023 07:49 AM

Hi,

 

I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?

will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎15-05-2023 07:52 AM

Hi @Sgabr11 

Has the money left your account or has the bank reserved it for the payment you have made to be validated. There is a difference as if reserved this will not be with EE.

When did you pay? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Sgabr11
Explorer
In response to Northerner

‎15-05-2023 07:54 AM

Hi,

 

money has left my account, not pending or anything like that. I always pay my bill via Apple Pay and receive confirmation of payment etc immediately and have not had this.

 

a few hours ago - I’m a nurse working night so it was very early morning. 

thanks

0 Helpful
Katie_B
EE Community Support Team
In response to Sgabr11

‎15-05-2023 08:22 AM

Hi @Sgabr11. 

Please give our customer care team a call on 150. 

If a double payment has been made the team will be able to process a refund for you. 

Katie

0 Helpful