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Payment made but not credited my accouny

Katpars
Visitor

‎22-06-2026 03:07 PM

Made a payment on Friday 19/06/2026 and even though it is showing in my Payments section, it is not showing as my account being in credit before my bill being due tomorrow - I have never missed a payment in the 11 years of being with EE and this is causing me anxiety and stress

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎22-06-2026 06:06 PM

Hi there @Katpars 

Thanks for coming to the community. 

I understand how worrying this will be for you and will do my best to help.

Just to check, do you pay by direct debit each month and the payment is due tomorrow? 

Could you text BALANCE to 150, does the reply show the payment has been received and the bill has been paid? 

Speak to you soon. 

Leanne.