Payment cut

Moneyguptavirdi
Explorer

Hi I was out of country and I was charged three times in December 2025.  It is auto deducted, how to get refund for the amount.

1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

In that case you'd need to give our team a call, and they will be able to look into what they can do to get these payments reimbursed @Moneyguptavirdi.

Rach

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XRaySpeX
EE Community Star
EE Community Star

Where were you & charged for what?

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HiI was in India and my account got auto debit for 15 gbp three times. I never used roaming services as I have my phone in India . I think this is by mistake, it got multiple debits. 


Kind regards Money

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Rach_H
EE Community Support Team

Hi @Moneyguptavirdi,

Welcome to the Community!

I'm sorry to hear about this confusion. 

Have all of these payments cleared, or are they showing as pending in your bank?

Does your account show a £45 balance?

Rach

Hi Rachel 
All the payments are clear and now my account is showing 29.50 credit, it’s 15 per month and auto debit 27 of every month. In dec by mistake 45 gbp were cut.
Kind regards Money 


Sent from Yahoo Mail for iPhone
Rach_H
EE Community Support Team

In that case you'd need to give our team a call, and they will be able to look into what they can do to get these payments reimbursed @Moneyguptavirdi.

Rach