Payment Date Change Not Reflected

[Detelinaa]

Hi,

I changed my payment date from the 15th to the 29th via the EE app, and the change was accepted at the time. However, it’s still showing the 15th as my payment date and doesn’t allow me to make any further changes.

Could you please explain why the update hasn’t been applied, and how I can fix this?

Thanks in advance.

[XRaySpeX]

You would have already paid this month's bill on 15th Apr. for 1 month in advance. So the change will not happen until next month when you'll get 2 bills:

1. On about 8th May covering 10th May to about 21st May.
2. On about 22nd May covering 1 month in advance as usual.

This is based on your payment date being about 7 days after your billing date.