Paying my bill while abroad

d4v33vans · ‎17-10-2026

I’m in Germany and can’t pay my phone bill for some reason and it’s been cut off. How can I pay?

Northerner · ‎17-10-2026

Read here ways to pay https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

You would have received warnings and known about this before your live was cut off..

Any payment will take up to 24- 48 hours to process.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎17-10-2026

Hi @d4v33vans

Read here ways to pay https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

You would have received warnings and known about this before your live was cut off..

Any payment will take up to 24- 48 hours to process.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

d4v33vans · ‎17-10-2026

The app doesn’t work and never has

Northerner · ‎17-10-2026

Hi @d4v33vans

As per the latest link there are many ways to pay, direct debit is the best option but online banking, bank transfer, over the phone etc...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.