Payed bill not recognised

[Matthewisgrand]

Hi, I have just payed my bill

Which didn't go through as payed on ee website

But the money was still taken out of my bank for ee

I do not have access to calling people atm to raise the issue and my internet may be cut off soon so I will not have internet either if the issue is still unresolved 

[Matthewisgrand]

Turns out the payment is bouncing even though all the details are correct and I have tried several times now and it's still not registering the payment for some reason

[Leanne_T]

Hi @Matthewisgrand 

Thanks for coming here. 

Have you contacted your bank to see why the payment is not going through? 

Leanne 🙂

[Matthewisgrand]

No, but I have used my card elsewhere since so I doubt it is that l, also I cannot contact my bank at the moment as no phone 

[Leanne_T]

I see @Matthewisgrand 

Have you tried another web browser? 

Leanne.

[Matthewisgrand]

I have tried on my phone and on my desktop PC 

[Leanne_T]

Thanks @Matthewisgrand 

In this case we would need to get the payment looked into, please see our Contact EE page for ways to get in touch. 

Leanne.

[Matthewisgrand]

I contacted my bank

Via messaging

And I hate to say it but you were right Leanne

Ee payment has flagged up as fraud for some weird reason 

Which doesn't make sense

[Leanne_T]

Very strange @Matthewisgrand 

Has this been removed now with the bank so you can make the payment? 

Leanne 🙂

[Matthewisgrand]

No I have to call the bank

I told Lloyd's I have no access to a phone right now

They told me to try again later