Paid bill but not saying I did on the app

[SJB_23]

Hello,

so I paid by bill last night and it said it didn’t go through but the money has been taken from my account, does anyone know if it will appear on my account as being paid Monday or if they will refund me the money back into my bank account? 

[Leanne_T]

Hi there @SJB_23 

Thanks for coming here. 

If the payment was not successful and is pending with your bank, this will be reversed by your bank and show in your available funds. 

You can check your payments by texting BILL to 150 and the reply will show recent payments that were successful. 

Thanks 🙂

Leanne.