Paid Bill on time but EE have restricted my phone

[Srodger21]

I paid my bill two weeks ago, today I can't text or call, the app says I have to make a payment even though it says its been paid, I click on make a payment and takes me to another page that says paid yet when I call or text it says I've reached my credit limit. I am on an unlimited plan, always pay on time.

[Chris_B]

@Srodger21  What date are you billed ?  Not the date you pay it.  As this can be up to 7 days after you are billed.