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Overpaid

Costin93
Visitor

‎24-01-2023 06:21 PM

Hi! Why I was charged 41£ this month?

I want to cancel my contract!

0 Helpful
4 REPLIES 4
Katie_B
EE Community Support Team

‎24-01-2023 06:32 PM

Good evening @Costin93. 

Welcome to the EE Community. 

Have you been able to log in to your My EE account online to view this months bill? this will show you what extras you may have been charged for this month. 

Katie

XRaySpeX
EE Community Star
EE Community Star

‎24-01-2023 07:29 PM

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
CMercedes11
Visitor
In response to Katie_B

‎25-01-2023 06:15 AM

EE have made it so hard to view your bill online. I have also been charged 41£ a month for a 25£ a month contract

0 Helpful
Christopher_G
EE Community Support Team

‎25-01-2023 07:51 AM

Your bills can be viewed in the Bills and Payments section of your My EE account, @CMercedes11.

If you need some help, it may be worth calling 150 so they can check the bill for you.

Chris