Out of contract: what options aside from just leaving EE?

[Profile closed]

I'm out of contract with EE (4 SIMS, pay monthly, direct debit). My current package is not competitive with offers from Three and O2.

The online store and the app have no concept of making offers to existing customers without contracts. This happens to every customer.

I've been on hold for over 90 minutes between the weekend and today, and not managed to speak to anyone. Not a fan of the muzak...

It's curious that EE has no interest in retaining customers. I suppose it makes profit on those until the customer leaves or wastes hours of their life to talk to EE.

Amazeballs.

[bristolian]

Every network has their own approach to both network quality & pricing. EE certainly position themselves at the premium-end, and other networks consistently perform badly on all the national benchmarking & performance surveys.

Make sure you have tested any potential new network in all the locations you'll be using your phone, before moving. Being sure of service levels is always better than being sorry after the event.

Not sure what you mean by "making offers to customers without contracts" though - retentions offers will always come with a new minimum term. Why would any operator give discounts in exchange for no commitment?

[XRaySpeX]

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@Profile closed wrote:

The online store and the app have no concept of making offers to existing customers without contracts.

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I'm not clear what this means. Are the customers not without contracts or the offers not without contracts?

You are in contract, just the min. term has expired. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months. You may always choose to upgrade your contract to a cheaper SIM-Only contract.

[Profile closed]

Exactly, I'd like to have options to commit and continue with EE instead of being left on an uncompetitive plan. The current situation is clearly in EE's interest up until the point when the customer leaves...which we've now reached.

[bristolian]

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@Profile closed wrote:

Exactly, I'd like to have options to commit and continue with EE instead of being left on an uncompetitive plan.

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Moving your plans to SIM-only at the end of your minimum term is the solution to this.

The minimum-terms referenced on SIM-only plans refer to staying on EE, not the specific plan.