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Out of contract charge

AnnabelleEliza
Visitor

I thought my contract finished Jan 2023 but it was actually Jan 2022 so I’ve been paying for the cost of the phone when I only needed SIM only all this time.

I assumed EE would just stop charging me the cost of the phone when you go out of contract?

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @AnnabelleEliza 

EE contracts are fixed price until you cancel or upgrade. 

They don't discount the handset price.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

You thought/assumed wrong!

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

EE's contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the contract. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

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