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One text 10xcharges???

Foxy84
Investigator
Investigator

I currently have a plan with unlimited messages and calls like 99% of the population. I have jist checked my bill, and there are currently charges on there for ten text messages (to an Australian number) amounting to over £9. I did send one message, but it’s added 10 of the same amount and time. Is this normal because it’s a foreign number, or should I query it. Thanks for any info

14 REPLIES 14

Thank you for your reply, very helpful. I’m now on WhatsApp with her so all good, that’s what I wanted to do in the first place, but she never saw the message so i had to text. I just did a test message, but obviously didn’t send it, to see if it came up with the character numbers like you mentioned, but it didn’t. So I’ll just hope that they do give me a refund and if not I’ll have to be £20 down.

Thanks for everyone’s replies

XRaySpeX
EE Community Star
EE Community Star

What phone do you have & what Messaging app is on it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I’ve got iPhone 17. Not sure what you mean by messaging app other than text, WhatsApp and messenger

XRaySpeX
EE Community Star
EE Community Star

I mean the standard app for sending SMS texts & MMS, whatever it is on Apples.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

It’s MMS or iMessage