Not Eligible for Upgrade

garetc
Scholarly Contributor
Scholarly Contributor

‎25-08-2022 02:42 PM

I did a SIM swap a week or so ago from eSIM to physical in readiness for the new iPhone and since doing so MyEE it says I am not eligible to upgrade although I was previously. It's not limited to my account and is doing the same on my partner account who went from physical to eSIM.

Is there a time frame or exclusion period after a SIM swap? When I called up they said they could see I am OK to  upgrade and have up to 3 lines (although I only have 1) although imagine calling in on 'iPhone day' will be an issue! 

Thanks! 😀

 

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12 REPLIES 12
STUNNERWAN
Contributor
Contributor
In response to Jon_K

‎17-10-2022 05:00 PM

Actually I didn’t want to upgrade. I used to see those options when I use the app so I thought it was an issue with my account when it suddenly changed after switching to the esim.
I’m using a physical sim now but I still don’t see those options like before 

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Christopher_G
EE Community Support Team
In response to STUNNERWAN

‎17-10-2022 05:28 PM

Do you get options through the My EE desktop site, @STUNNERWAN.

Chris

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STUNNERWAN
Contributor
Contributor
In response to Christopher_G

‎18-10-2022 06:37 AM

No but the CS team could see my options on their system and it was same when I contacted 150 

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