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Non Trade In charge - not received new phone

mrbluelips
Contributor
Contributor

‎05-10-2022 11:30 AM

I recently upgraded to the iPhone 14 Pro Max on an Upgrade Anytime plan, but I have not yet received the new device because it is not in stock - which is fine, I'm happy to wait.

However, I have received a text from EE stating that a £440 'Non Trade In charge' will be added to my bill because I have not returned my old device.

Am I really expected to return my old device before I have received my new phone? Is it right that the charge will be added to my bill, or is it just an automated message that I can ignore for now?

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎05-10-2022 01:06 PM

@mrbluelips  I wouldn’t ignore it I’ll call customer services about it as obviously you can not send a device in without receiving the new device first. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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