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AJJ-73
Investigator
Investigator

‎30-09-2022 12:48 PM

So i rang EE this morning to upgrade my daughters phone to a SIM only package as she is coming out of contract they guy has stupidly upgraded my phone and NOT the phone i spoke to him about arrrrrr now on hold with so many different areas as they all say not our department to do changes!  SO ANNOYING 

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10 REPLIES 10
Schockwave
EE Community Star
EE Community Star

‎30-09-2022 01:22 PM

Hello. @AJJ-73 ,

Welcome to the community,

Did you speak to the mobile team? Did you speak once again to upgrades team?

You may need to cancel the upgrade and once your phone is back to what it was before, then you should be able to sort your daughter’s out. Sorry you have had this problem. Unfortunately due to the new Apple products, customer service is very busy, so may be worth hanging up and trying again or even at another time.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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AJJ-73
Investigator
Investigator
In response to Schockwave

‎30-09-2022 01:26 PM

Hi @Schockwave Yes i rang the upgrade team back straight away and surprise surprise they can't change it back i have to go to a different department they gave me a new number with i am now trying and still on hold 56 mins later - so annoying

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Leanne_T
EE Community Support Team
In response to AJJ-73

‎30-09-2022 01:57 PM

Hi @AJJ-73 

I am sorry to hear this has happened. 

Let us know how you get on, once you have spoken to the correct team. 

Leanne 🙂

AJJ-73
Investigator
Investigator
In response to Leanne_T

‎30-09-2022 02:02 PM

Hi Leanne

After an hour on hold i have spoken to a lovely lady who tells me she requested for it to be reverted back to before - fingers crossed as i had certain loyalty discounts applied so hoping it does revert back to how it was before the guy made the mess!

 

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Leanne_T
EE Community Support Team
In response to AJJ-73

‎30-09-2022 02:07 PM

Thanks for the update @AJJ-73

Once this has been reverted, you can check the plan and discounts in your My EE account. 

Leanne.

AJJ-73
Investigator
Investigator
In response to Leanne_T

‎30-09-2022 02:13 PM

Thank you just not holding my breath it goes back to how was ..... but lets see 🙂

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Leanne_T
EE Community Support Team
In response to AJJ-73

‎30-09-2022 02:42 PM

Keep us updated with how you get on @AJJ-73

Leanne 🙂

AJJ-73
Investigator
Investigator
In response to Leanne_T

‎05-10-2022 02:18 PM

Hi Leanne

I have had a messaged to say it has been reverted I have just logged onto my account and i cannot see if it is correct are you able to help?

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Schockwave
EE Community Star
EE Community Star
In response to AJJ-73

‎05-10-2022 02:25 PM

@AJJ-73 , unfortunately there is no account access here, you would have to speak to customer service, if you have any concerns.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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