So I recently purchased a new phone direct from Apple and moved my EE Sim (eSIM) over to the new phone. I am now looking to alter my EE SIM Only contract and it wont allow me saying I have a new phone - but this wasn't supplied by EE and has nothing to do with them?? To be honest this is a little annoying and trust me when I say there are plenty of other options out there and I will be taking my business elsewhere if this is not sorted soon. As an employee of BT I find it hard to recommended services and the like to friends and family when you do stuff like this.
I am anytime plan and can upgrade anytime but online wont allow me to do it as refers you back to the store. but store advised need to fill out a online form so i don't lose the 50% . but for the life of me don't know where this formwise is that i ned to be filling out. any help from the community.
