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New plan price

claire_h
Explorer

‎06-07-2024 07:35 PM

I have just upgraded my phone and signed up for a new plan. I thought I signed up for 6 months at half price, but my first bill is showing full price. What is gong on?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎06-07-2024 08:03 PM

Hi @claire_h 

Any discount wont show until you are billed. If you're unsure then I suggest calling EE on 150 as there is no account access on these forums.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎06-07-2024 09:15 PM

@claire_h  If you look at add ons it should show a add on for this discount.  Your account will always show the true cost of that tariff as that’s what it is . 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.