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New Order

Kayb87
Visitor

‎09-10-2022 03:05 PM

I paid an upfront cost for my device , moneys left my account but it says I need to call ?

Why would it say this?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎09-10-2022 04:41 PM

Hi @Kayb87 

The payment won't have gone but is ring fenced by your bank. If we have asked you to call then they need to clarify some of the details you have provided them for a contract/upgrade. 

You'll need to call to find out. If you don't your application won't proceed further.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.