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Netflix still working without payment

James2575
Explorer

‎18-07-2023 10:40 AM

I left ee a couple of months ago, I cancelled my Netflix perk and removed the £9 upgrade. Somehow Netflix is still active, I'm not being charged because I had no previous payment method apart from it being added onto my bill. How is my Netflix account still active without them being able to collect any payment from EE?

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team
In response to speedygonzalez

‎05-11-2023 08:16 AM

Hi @speedygonzalez 

Can you try updating the payment method, does this work for you? 

The Billing and Payments (netflix.com) page has information on changing the payment method and how to contact Netflix if you have any problems 🙂

Leanne.

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speedygonzalez
Contributor
Contributor

‎05-11-2023 08:22 AM

No I don't get that option  as it says I'm with ee.

0 Helpful
Leanne_T
EE Community Support Team
In response to speedygonzalez

‎05-11-2023 09:12 AM

Thanks @speedygonzalez 

In this case, please get in touch with our mobile care team and they will get this looked into for you. Our Contact EE has ways to contact us. 

Leanne 🙂

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