Need to change spend cap

[Elyan2018]

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Anyone can help how to change spend cap bery urgent , need internet to use  maps when i arrive to france , on my way to board a ferry in the next 50min , and very stressed that my internet wont work there as it is 0£ spend cap , and couldn't change it in the app nor in the website .

[infinitywaiter · Accepted solution]

All details are on EE Support page for it here:

How do I set up and manage Spend Cap

Can I change my cap abroad?
Yes, you can change your cap from anywhere:

• on the EE app go to Mobile Plan > Settings > Spend Cap
• log in to EE and go to Account Settings > Manage your Plan > Spend Cap
• text SPEND CAP to 150
• call 150 from your EE phone

Make sure your device is set up to roam by texting ROAMING to 150.

If you are having issues, then you are best suited speaking to EE directly, as only they will be able to sort out your account.

Contact EE

Next time, think ahead and do it day before you go, and then it's not a mad rush or panic.

[Elyan2018]

Couldn't change it and couldn't get on touch as is too late , dont  know what to do but am very upset .

[Christopher_G]

Hi @Elyan2018 

Could you give it a try this morning please and let me know if it's working?

Chris

[Taylor17]

It won't allow me to change spend cap to £20

[Ali_A]

Thanks for joining us on Community @Taylor17 

Can you try one of the alternative options to change your Spend Cap mentioned above? 

Ali
 

[Lewie]

Can I extend my spend cap please

[Ali_A]

Thanks for joining us on Community @Lewie 

The easiest way to manage your Spend cap is by texting text SPEND CAP to 150

All details and other ways to manage can be found on out EE Support page at How do I set up and manage Spend Cap

Ali