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My number has been changed without my authorisation

Fgreen79
Explorer

‎01-09-2022 06:07 PM

Took out a sim for my daughter, requested EE port her number over. Instead they have removed my mobile number and given me my daughters number. Can not get hold of anyone EE are a nightmare a number I have had for 20 years they have just taken off me 

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎01-09-2022 06:24 PM

@Fgreen79  Taking out a sim only contract as an additional line on your account should not effect your line or move her number to your line.  You have to speak with customer services as you have to see if it’s even possible to get your number back.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎01-09-2022 06:32 PM

Hi @Fgreen79

Thanks for coming here. 

Did you enter your daughter's temporary EE number when you requested the number transfer or your number? 

Thanks. 

Leanne.

0 Helpful
Fgreen79
Explorer
In response to Leanne_T

‎01-09-2022 06:38 PM

Yes my daughters newly issued SIM card. Just spoke to EE they are hopefully going to revert it back but not until Tuesday next week. Nightmare. Fuming is an understatement for the mess up they have done. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Fgreen79

‎01-09-2022 06:54 PM

I am very sorry to hear this has happened and hope this is sorted soon for you @Fgreen79

Thanks for contacting us, the team will be doing everything they can to resolve this. 

Leanne.

0 Helpful