07-09-2022 08:45 AM
Hi my contract ended today but it says I will still be charged the full amount as if I’m paying for the phone. If you are taking money for the plan only then please cancel this as i no longer want it.
07-09-2022 10:41 AM
These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.
EE has no concept of paying off the handset. You agreed to pay the same price for the full duration of the contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract within the last 45 days of your contract term.