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My EE phone bill charge for August is saying £440 over the estimated £104 p/m??

pecky4life
Investigator
Investigator

Guys, what's going on here? It's been like this for 2 weeks.

1 SOLUTION

Accepted Solutions

@pecky4life  Have you looked at the bill breakdown?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

You need to download the bill before you can see the full breakdown.

Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
pecky4life
Investigator
Investigator

Mi cyant right now, cah its for the bill in August not the one in July.

Then it's only a future estimate. Wait till Aug. to see what you're really charged.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
pecky4life
Investigator
Investigator

Marning, Marning. Billing issue isn't resolved.

@pecky4life  Have you looked at the bill breakdown?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
pecky4life
Investigator
Investigator

6ecca3c9-6786-44ea-8fe1-d176323af291.jfif

Says its a trade-in charge.

garybs29
Scholarly Contributor
Scholarly Contributor

You'll need to contact customer services, if you did a trade in & sent the phone back it sounds like they're tracking it as not received