Moving number over to another EE account
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26-11-2023 05:26 PM
Hello, I currently have my own account with a lapsed sim contract so I’m paying monthly with no committed term. I’ve just bought an unlocked phone & need a new sim only contract.
My OH is also on EE and we’re thinking of consolidating accounts so instead of upgrading my own to a sim only, we’re thinking of adding a new sim to his account and cancelling mine. I’d like to keep my number in the process.. any tips/steps on how to achieve the above?
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26-11-2023 07:14 PM
@Antoniagc93 : You need to 1st port your existing no. to another network's PAYG using a PAC from EE & then in reverse port it back to this new contract. This will also have the effect of cancelling your old contract.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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27-11-2023 05:51 PM
You should also be able to achieve the same by requesting a change in ownership whereby your OH takes over legal responsbility for the phone. You can treat a priceplan change as a separate transaction.
Details under "transfer to a friend, colleague or family member" on https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event

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