Mobile upgraded

Fluffycat2 · ‎17-01-2025

Hi Guys. i have just upgraded after having the same SIM only contract for many years now. Does this automatically stop or do you have to inform them? Thanks

Northerner · ‎17-01-2025

Hi @Fluffycat2

Have you upgraded your sim only plan or taken out a new contract.

If you have upgraded your sim only plan then you didn't need to do anything. If you have taken out a new contract and number then you'll need to give 30 days notice on your sim only account to cancel.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎17-01-2025

Hi @Fluffycat2

Have you upgraded your sim only plan or taken out a new contract.

If you have upgraded your sim only plan then you didn't need to do anything. If you have taken out a new contract and number then you'll need to give 30 days notice on your sim only account to cancel.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.