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Missing mobile contract from EE account

kfagan_2010
Visitor

‎30-07-2024 09:04 AM

I have an EE mobile contract (18mon+) and recently got a broadband contract (Jun 24') but when logging into my account I only see the broadband contract listed - I can't see the mobile contract whatsoever. How can I link these two into the same account, I've used the same email address for both mind you..

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2 REPLIES 2
Katie_B
EE Community Support Team

‎30-07-2024 11:59 AM

Hi @kfagan_2010 

Welcome to the community.

Within your EE online account there should be an option to link a product. This means you can manage your broadband and mobile under the same logins.

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎30-07-2024 12:47 PM

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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