Billing

Pw9641
Explorer

Received a email saying July payment has not been processed but my bank account says different 

5 REPLIES 5
Katie_B
EE Community Support Team

Hello @Pw9641

Welcome to the EE Community. 

When was your payment taken from your bank?

Is it showing as pending?

Katie

Hi it was taken 17th July thanks Paul
Sent from my iPhone
Katie_B
EE Community Support Team

Thanks for getting back to me @Pw9641

Do you have any other EE accounts such as Home Broadband?

Katie

Hi Katie no nothing else thanks Paul
Sent from my iPhone
Leanne_T
EE Community Support Team

Thanks for coming back to us @Pw9641 
Could you text BILL to 150, does this confirm the bill has been paid?
The email you've received, is the senders address a genuine EE Email address you've previously received emails from?
Leanne 🙂