Missing info

[Christian76]

I upgraded 3 phones in April and since then I have had nothing but problems trying to link the accounts on the app, when I do try to link, it states that the products are linked to another account and they shouldn’t be? Any ideas?

[Schockwave · Accepted solution]

Hello @Christian76 ,

Welcome to the community,

I would suggest speaking to customer service by ringing 150 and pressing option 2 and speak to accounts or billing and they can check what is going on.

[Chris_B]

@Christian76  You upgraded so it’s still the same account that you used for the old device/s you don’t need to create a new account when you upgrade it’s the same account. 

[Christian76]

It’s not been as easy as that, my original account was somehow deleted and rebuilt, I will ring them for the umpteenth time