Loyalty free upgrade

LPJH987
Contributor
Contributor

‎30-04-2024 11:41 AM

Hi there. I’m just outside my 45 day early upgrade term but online it shows a section saying 

“Thanks for your loyaltyTreat yourself early
Get 100% off Early Upgrade fee. There's never been a better time to upgrade.”
now when I go to uograde the early fee is still wanting to be paid in my basket on checkout. Why is this when I’m being offered an 100% off early upgrade fee. Surely this is a bit on a contradiction? 
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3 REPLIES 3
Christopher_G
EE Community Support Team

‎30-04-2024 01:45 PM - edited ‎30-04-2024 01:46 PM

Hi @LPJH987 

Is that the full message? If not, could you post the rest of it please and we'll take a look at it for you?

Thanks

Chris

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LPJH987
Contributor
Contributor
In response to Christopher_G

‎30-04-2024 02:00 PM

IMG_4232.png

 this is what shows online so when I click on that and go right to the end of checkout it’s showing that to place the order I’ll need to pay an early upgrade fee 

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Christopher_G
EE Community Support Team
In response to LPJH987

‎30-04-2024 03:48 PM

OK, thanks @LPJH987 

If you speak to our team on 150, they'll be able to check your account and see what they can do to help you upgrade.

Chris

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