Looking to leave contract early

[dj_singh]

I still have a few few months left but service has been terrible for the last 3 months where I answer the phone and there is a delay in people hearing me for about 2 seconds, so I have to constantly say hello.

I have bought a new phone to rule that out but it's the same and for the last three days my phone says no signal so I have to remove the sim card or restart the phone, again tried my old phone and it's doing the same thing.

I was with Giffgaff and o2 for years and never had any issues and now my ee service is getting worser by the day and I think that's good grounds to leave without having to pay an early fee

[Chris_B]

@dj_singh  So your ruled out your phone but have you ruled out your sim because it sounds like a faulty SIM card if your are just removing the sim to only put it back in and have it working.      You need to request a replacement sim.       Have you tried a factory reset also ?   

 If you still want to leave early you’ll need to call customer services as you have to be told the remaining fee you need to pay off your contract. 

[dj_singh]

It's been working fine for the last couple of days now no drop on signal, so I don't think it's the sim card

[Chris_B]

@dj_singh   So there is no network fault as you have a working signal,  it could still be the sim and it doesn’t hurt if you try a replacement sim card though. 

[dj_singh]

It's been fine for almost two days now, someone else I know also on EE has been having the same issue as me. So I think it is a network issue, I'm not happy with EE service and I need to leave as it is affecting my business calls, why should I have to pay a early exit fee if EE cannot provide me with the service that I pay for 

[Christopher_G]

Hi @dj_singh 

If you speak to our Technical Support team, they'll be able to check the performance of the network in your area and discuss this with you.
Chris

[dj_singh]

I did and technical said there we never faults showing on their side, my signal has been perfectly fine since mid July and now again three days ago phone states no sim card no service. I have to remove the sim multiple times to get it to work and then it will play up again after a minute or an hour.

This network is causing me so much stress I'm missing very important calls I need to leave I'm not getting the bare minimum of service EE are in breach of their contract.

[Christopher_G]

I'm really sorry to hear that, @dj_singh 

This is something you need to continue to discuss with our technical support team. Please continue to keep us updated with what happens.
Chris