Live chat function not available

Leigh1977
Visitor

‎22-02-2025 08:40 AM

Hi im unable to contact ee by phone or sms text and need to pay a bill but my app has an error where it should show the bill and there is no live chat function i can I find on the app or online.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎22-02-2025 09:42 AM

Hi @Leigh1977 

Have you checked under the help section of the EE app. (Message us).

There are many ways to pay your bill but direct debit is the best way.  Please read here:

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-02-2025 12:01 PM

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. Don't pay manually on or shortly after the billing date as your DD will be in motion.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful