Hi,
I really don't know where else to write this.
But someone might read it and relay to my frustration.
I have been with EE for years and I was more then happy with the service they provide...but for the last year or two everything went wrong....
- I can't pay online through browser PC/phone for plan/device there is always an issue, 'something went wrong' or 'can't display now' whatever it is.....it makes no difference what i use, ee app for android became completely useless...no matter how many times i uninstall it clear all the data nothing helps...
- I can't pay through the messages because 90% of the time it doesn't work and i get the message : 'Sorry something went wrong'..... or 'Sorry we didn't catch that....'
- This happens at all hours no matter what time i try...
- Maybe I lack a patience but I am sorry I do not have time to mess with this issue every day until it works which is very rare...
- Then i forget about it and that results in addidional fees being added to my bill...
- I tried every way possilble to try and resolve it with no result....
- And answer to suggestion why don't i set up direct debit is because i can't do that reason being vicious circle of - PAY BALANCE ON plan (if thanks to a miracle you manage to do that) -> PAY BALANCE ON device (here is where it's not working at all usually, but if i manage that then the page won't update the payment being processed even after a day..) -> meaning I CAN'T set up the DIRECT DEBIT and by the time i remember or get reminded by ee via message that i have to pay again all this starts again!
- This was happening for a significant amount of time and I just can't deal with it...
- Want to leave EE including my wife...
If this happened once or twice fine...but this on regular basis as i said no matter the time of the day....
I keep paying overdue fees even was restricted once because of that and i just had enough...
**btw the same issue is with wife's plan
***calling 150 and speaking to support did not help as i was told the DD was set/reset whatever....and it wasn't
For the money being paid towards the services this is unacceptable....
