Community Activity

CPI increase and early upgrade

I re joined EE 12 months ago after deciding to move away from VM for BB and TV, as well as o2 for my mobile. I managed to get a relatively decent FTTC deal with an Apple TV and then upgraded to FTTP a few months later once it was available in my stre...

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jon_1103 by Established Contributor
  • 100 Views
  • 6 replies
  • 3 Helpful

Keypad digits not working during phone call

I cannot select a number on my keypad when given options during a phone call so I cannot ring EE with the problem. As I can't select a number for the option I want it cuts me off. Urgent as other calls I need to make too.

AbbyG1 by Explorer
  • 24 Views
  • 5 replies
  • 0 Helpful

APP NOT Working and website givining errot

Having received a message and email saying my EE bill was ready I tried to see the bill. The Android app opens with Account closed and clicking on bills takes me to help pages. The website just gives a 'something' gone wrong' error when I try to acce...

Vicsetter by Investigator
  • 381 Views
  • 9 replies
  • 2 Helpful

Resolved! HR Reference

Hello,I need HR reference for my new Job. I had put down the details of my former team lead but no response. I was a staff at the Darlington contact centre in 2024. Kindly assist as this is urgent.Thank you

Activate Discovery Plus

I still can’t activate my Discovery Plus, the links seem to take me round in circles. what am I doing wrong? 

Absolute joke

Signed up to a new contract of 50gbt and given 20gbt customer service team are an absolute joke no one is willing to sort this out keep telling me to wait a few more days been 4 days of pure hell. Want to cancel this contract already and go with anot...

MsRoye by Investigator
  • 50 Views
  • 5 replies
  • 0 Helpful

Coverage in South Norwood

Update: 6 March 2025 Over the past few days, our engineers have installed the transmission and integrated the mast onto the network. The mast is now on-air, restoring full service to the South Norwood area. We will continue to monitor performance in ...

Leanne_T by EE Community Support Team
  • 2566 Views
  • 27 replies
  • 9 Helpful

Is it just me?

I was with BT who were fine but weren't perfect. Since it's become EE/BT it's been total rubbish. Most recently, I contacted them 2 weeks ago to tell them I was moving house and booked an engineer for the install. The engineer never turned up - they ...

Bpmk by Explorer
  • 42 Views
  • 4 replies
  • 0 Helpful