Late payment fees every month before my bill is due!

[Tloue]

Every single month my bill is hiked up with a ‘late payment fee’ of £7+ which appears about a week before my bill is even due! I can’t afford to be paying extra when my bill is so high to begin with. And getting hold of EE is always a pain as I can never get through! Every single month! I’ve been with EE for years but I’m honestly considering leaving for another  (much cheaper) network! 

[Chris_B]

@Tloue  You only get late fees if you don’t pay on time.  Are you 100% sure you are paying on time ?  Your bill is paid for the month ahead not in arrears.   

[Beau1324]

Hey 

hope you managed to sort this out 

was just wondering if these late payments showed on your credit score? 
cheers 

[Chris_B]

@Beau1324  Providing your paying before 29 days of your payment date this will not show up on your credit score it’s only classed as a late payment.  If it gets to 30 days then yes it will as this point you’ll also have a 2nd bill as you are billed every 30 days.    

[cromulence]

They do it to me too. This is the second time.

[cromulence]

What are the rules for this £7 late payment fee? If I am 1 day late will I get a £7 late payment fee?

[Leanne_T]

Hi @cromulence

Thanks for coming here. 

You can find information on the late payment fee in our Help if you can't pay your bill, Help page. 

Leanne 🙂

[Chris_B]

@cromulence  a late payment is a late payment from 1 day past your payment date.  You agreed to pay on time when you took out the contract.  You get billed you pay that bill within 7 days. You should be receiving a text/email to say you’ve bill is due.  That when is best to pay it.