Itemised billing

[Trevor66]

Despite calling CS and cancelling my itemised billing, I am STILL being charged for this. Any ideas?

[Leanne_T]

Morning @Trevor66 

Thanks for coming to the community. 

Did you call us before or after your last bill date? 

Does itemised billing show in your My EE app add-ons? 

Thanks 🙂

Leanne.

[Trevor66]

Hello Leanne.

I called BEFORE my last bill.
Yes, itemised billing shows as an add-on in on my bill.
N.B. It was initially cancelled, and refunded as a ‘goodwill payment’ then charged again on the next bill.

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[Leanne_T]

Thanks for the quick reply, I am sorry this has happened @Trevor66 

Please give us another call on 150 and the team will get this looked into for you. 

Leanne.

[Trevor66]

I tried calling (twice) but each time I spent 45 minutes plus on hold so gave up.

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[Leanne_T]

HI @Trevor66 

You can message us, using the start conversation option here Mobile phone (ee.co.uk) and the team will get this looked into for you. 

Leanne 🙂