Is it possible to have a direct debit/bill delayed?

[matthughes0209]

I have a debit debit already processing and gets taken on the 7th but just had a huge financial hit. I have always paid my bill on time for literal years at this point. Is there any way i could ask EE to delay it till the 19th? This will be a one off.

[XRaySpeX]

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

[Chris_B]

@matthughes0209   Once you receive the bill that is the start of the DD process and payment being made.  If you want to not pay on this day you need to have no funds available but EE will try again within 7 days,  failure to pay will result in late fees on the 2nd failed to pay.  the problem you have here is the you say the process for payment has begun so there is nothing that can be done to delay that payment. 

[Alex_H · Accepted solution]

Hi @matthughes0209,

Welcome to the EE Community

Yes we do offer support on paying your bill if you do need extra time. If your direct debit is due the 7th then it will be to late to stop it attempting from our end. If there are no funds and the direct debit bounces back to us, it will setup to take again in 7 days time. 

That would likely be the 15th but you will get a text once it has bounced back to us which will confirm when the 2nd attempt will be. If the 2nd attempt will go out then there is nothing you will need to do and there wont be any charges.

If the 2nd attempt will fail though then you should contact us once the first once has failed as the 2nd one failing will incur a £5 failed direct debit fee. Once its bounced to us we can cancel the 2nd attempt and look into helping setup something to allow you to pay when you can. 

Alex