Internet has gone off

Formulaone1 · ‎12-09-2026

Peter_W · ‎12-09-2026

Welcome to the Community, @Formulaone1

As @XRaySpeX has mentioned, for us to best help it'd be good to know exactly which service has been affected here.

If it's your home broadband, I'd recommend sending us a text with HELP to 66033 - this will give you some troubleshooting steps to try, and run a check on your line, too.

Alternatively if you're struggling with a mobile device, I'd recommend checking our network status checker which will highlight if we're aware of any issues in your area.

Peter

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XRaySpeX · ‎12-09-2026

Internet on what EE service/device? Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎12-09-2026

Welcome to the Community, @Formulaone1

As @XRaySpeX has mentioned, for us to best help it'd be good to know exactly which service has been affected here.

If it's your home broadband, I'd recommend sending us a text with HELP to 66033 - this will give you some troubleshooting steps to try, and run a check on your line, too.

Alternatively if you're struggling with a mobile device, I'd recommend checking our network status checker which will highlight if we're aware of any issues in your area.

Peter