Incorrect email address

Mia113 · ‎21-09-2026

My email address was inputted missing 1 letter so all emails from EE regarding my account/billing/orders have been going to the wrong address.

I have updated the address to the correct one, but I need my order confirmation for my upgrade that I placed on Saturday. how do I get this re issued?

Ali_A · ‎21-09-2026

Hi @Mia113

Great to hear you've corrected your address on the account.

You'll need to contact customer service on 150 to see if they are able to update the order details for you.
The team would request this with the back office. They can also check your contact details have updated correctly for future contact.

Ali

View solution in original post

Ali_A · ‎21-09-2026

Hi @Mia113

Great to hear you've corrected your address on the account.

You'll need to contact customer service on 150 to see if they are able to update the order details for you.
The team would request this with the back office. They can also check your contact details have updated correctly for future contact.

Ali