Incorrect charges

[Luna-95]

I purchased the unlimited data add on that was advertised for £10 per month and I have just been charged over £20 for it incorrectly. Could someone advise? 

[Leanne_T]

Hi @Luna-95 

Thanks for coming here. 

Do you have two charges on your bill for different dates? 

Speak soon. 

Leanne. 

[Luna-95]

Hi Leanne, thank you for replying. 
It doesn’t show dates but it shows the charge for the unlimited data pass as being £21.84 but when I purchased it, it was £10. If it would have been £21.84 then I wouldn’t have purchased it, so I’m not too happy.

[Luna-95]

 please see screenshot of the charge

[Leanne_T]

Thanks for coming back to me @Luna-95 

In this case, please call us on 150 and the team will get this looked into for you. 

Leanne.