Im on flexi pay till 2026,but need sim only,not got handset

Joeegg58
Visitor

‎16-01-2025 10:58 AM

I don't have phone it broke  still paying don't want upgrade just sim only.But I'm on flexi pay till 2026

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎16-01-2025 12:14 PM

Hi @Joeegg58 

You want an additional sim?

When is your minimum contract term up.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Chris_B
EE Community Star
EE Community Star

‎16-01-2025 01:24 PM

@Joeegg58  in order to upgrade early you’re gonna be required to pay off the remaining contract term of the device and the airtime contract.    Even charging to a sim only is an upgrade.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎16-01-2025 01:42 PM

@Joeegg58 wrote:

I don't have phone it broke

Contractually you have agreed to your monthly airtime payments for at least the duration of your minimum term, and in the case of the device loan, to repay the amount within the fixed term.

If your phone is faulty, you should get it repaired under warranty. If it's damaged or lost, then you're either looking at an insurance claim or replacing the phone at your expense.