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IVA PHONE UPGRADE

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Karen82
Visitor

‎02-06-2025 11:29 PM

Hi I've had a IVA for nearly a year. I'm trying to upgrade but it won't let me . The IVA doesn't have any mobile phone debt . Even with a letter from the IVA apparently I can't upgrade. Is there anything I can do ?

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Linzi_H
EE Community Support Team

‎03-06-2025 08:22 AM

Hi @Karen82 

Welcome to the Community. 

I know it will be disappointing not being able to upgrade right now. 
Several factors are taken into consideration when upgrades are completed. Have you spoken with our team directly about your account and the best next steps?

If you were considering a Flex Pay upgrade, we have further information on our help page, Flex Pay Explained, which states this is a credit agreement. 

Our Mobile Guides will be the best people to speak with about your options.

Linzi 

 

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Linzi_H
EE Community Support Team

‎03-06-2025 08:22 AM

Hi @Karen82 

Welcome to the Community. 

I know it will be disappointing not being able to upgrade right now. 
Several factors are taken into consideration when upgrades are completed. Have you spoken with our team directly about your account and the best next steps?

If you were considering a Flex Pay upgrade, we have further information on our help page, Flex Pay Explained, which states this is a credit agreement. 

Our Mobile Guides will be the best people to speak with about your options.

Linzi