I want to download and print my december invoice/bill why cant i access this

[Leanne_T]

Hi @francinenewton 

Thanks for coming to the community. 

Do you get an error message when trying to view your bills? 

Do you have a mobile or home broadband account? 

Also, are you using the EE app or EE account online to view and download the bills? 

Speak soon 🙂

Leanne. 

[francinenewton]

Hi Leanne

i don't use the EE app but EE account online

Fortunately I have clicked on goodness knows where and have actually managed to down load invoice

which i have printed

Just need to remember next month that the layout online has changed making things more difficult to access

Thanks

Francine

[Leanne_T]

Thanks for coming back and letting me know @francinenewton 

Leanne 🙂

[Accounts10]

Could you please send us the latest EE invoice = £164.92  We are struggling to download invoices.

[Alex_H · Accepted solution]

Hi @Accounts10,

Welcome to the EE Community

We have no access to your account via this forum so are unable to send out your bill, one of our guides available by calling 150 should be able to help send out a copy if needed.

Have you tried downloading your invoice both via the website and the EE app? This page has the instructions for both app and website to try if you have not already tried both  Viewing Your Monthly EE Bill | Billing Help | EE

Alex

[larrybyrne]

 I I also need help on how to download an invoice

[Michael_D]

Hi @larrybyrne 

Thanks for coming to the community.

Have you tried to follow the link in the post above from @Alex_H? This outlines how to view and download your bills.

Are you seeing any errors when trying to download an invoice?

Michael

[Sanangome98]

Hello Leane,

Hope you're well. I want to print my I invoice bill subscription related to my mobile phone and I do not know how to proceed. I have. selected 'payments/bills' but it doesn't show any button when I want to click on it there download it as PDF. 

Thank you in advance for your help.

Regards,

Pauline

[Ali_A]

@Sanangome98 

Are you downloading your bill through the website or on the EE app? 

Ali