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I have paid my bill since two days and services still suspended

Memona2
Visitor

‎27-05-2022 07:42 PM

Hi, I paid my bill via online baking to the Ee account details they have written but my services are still suspended. I couldn't with my card because it had been hacked in to and is barred now so I can't use it. I paid from my account to ee instead. 

Why is it still barred? I need to be able to use my phone again. Any advice would be helpful.

Thank you,

Regards,

Memona khan

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎27-05-2022 09:19 PM

There's no access to individual customer accounts on this internet forum, I'd advise you to call EE C/S on 0800 0798586 from any working phone - they are best placed to advise further.