I am trying to upgrade.

[JodiDuPreez]

I am trying to upgrade. I currently get a 20% perks discount but it is not allowing me upgrade with this discount. I currently have 3 lines on my contract and have been a customer for almost 8 years so would expect some kind of discount.

[James_B]

Hi @JodiDuPreez,

Welcome to the EE Community. 🙂

Have you generated another discount code from the Perk portal?

James

[JodiDuPreez]

I have generated a code from the military discount app which is what we did last time. The code gets rejected and it says to read the terms and conditions. 

[Christopher_G · Accepted solution]

Hi @JodiDuPreez

Did you get the code from the EE Perk website? Is the plan you're choosing already been discounted or a special offer?

Chris

[JodiDuPreez]

Thanks Chris. TBH I didn't even know it had to be done on the perks website! 🤦🏻‍♀️ I have done that now and upgrade is done. Thanks so much!