cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to cancel a direct debit/change your payment method?

Barbara111
Explorer

I looked on the EE website and it does not detail how to cancel a direct debit and only says that to pay by debit card you have to just make the payment. My recent bill failed to take the money out of my account via direct debit and it's caused a lot of trouble that I don't want a repeat of. I know the benefits of direct debit and the risks of cancelling it but, due to recent events, I trust myself a lot more to keep track of payments than EE. Please, do not try to convince me to keep my direct debit. Someone tell me how to cancel it so I can make payments by card how I please.

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Barbara111 

You'll need to speak to EE CS on 150. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.