How do I know if my sim only contact was approved ?

Nika03 · ‎17-01-2026

Hi, so I ordered a sim only and as soon as I got to check out they did the credit search and then said we will contact you within 48 hours for additional information. Then less than a minute later I got my pre-contractual email, and then another email confirming my order was successfully placed with my plan details. I placed this order on Thursday and haven’t heard anything since so was wondering if anyone could help? Thanks

Northerner · ‎17-01-2026

Hi @Nika03

You'll need to speak to EE CS on 150 or via the contact us number: https://ee.co.uk/help/contact-ee

There is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎17-01-2026

Hello @Nika03 ,

Welcome to the community,

Is this a new contract or an upgrade? If a new contract, then you will receive the SIM card by second class mail, but if an upgrade, then you should see the upgrade in the app.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.