Hi

[jenny_79]

Why they shouldn’t not take my eldest daughter money from gift from family for her b.day 120 in bank now gone she want refund money 100 pound thank you email to me please 

[XRaySpeX]

What are you trying to do & achieve? Please explain your issue & circumstances in greater detail so we may be able to help you with it.

[jenny_79]

Contact my bill they take 106.00 for bills old my contact bill they shouldn’t take her money this they not your then money that my eldest daughter money for gift b.day she want money back 100 pound please bank account 

[XRaySpeX]

@jenny_79 : Did she order a mobile router but failed the credit check? If so, her upfront payment will be refunded to her bank a/c in due course.

[jenny_79]

no it my mine old mobile because I can’t afford pay because I was pay bill electric full pay and Littlewoods that why I will sort out but I has pay already last September 28 pound and 32.00 now they refund money again once time but I try connect to EE they never replied back to me email that’s why hold when get due benefits first then I pay bill 

[Schockwave]

@jenny_79 , you will have to ring customer service, there is no email to contact EE you have to ring them either by using 150 on your phone, or here are ways to contact them:

https://ee.co.uk/contact-ee/account-billing/mobile

There is no account access so you do need to ring them, and if you have a mobile contract with EE, then you can use live chat if someone is available. 

[XRaySpeX]

You need to raise this with CS urgently to discuss a repayment arrangement if you can't pay your bill on time - see Help if you can't pay your bill

[jenny_79]

Ok I will call them tomorrow morning or afternoon 

[jenny_79]

I been email them completely from EE 

[Schockwave]

@jenny_79 , not sure how you have been emailing EE, as there is no email to contact customer service and has never been.

There is live chat, phone calling or slow mail. I find ringing customer service, the best option, personally.