Help with bill

ma221 · ‎23-08-2026

I got a letter saying I owe £50 for set up? I am so confused as I order a sim only contract £12 per month. And now I have a letter saying I owe £62 as £50 is due now for set up. I haven’t had anything set up and I just received my SIM card in the post today. I haven’t even opened it yet.

can someone explain what this is?

Ali_A · ‎24-08-2026

Hi @ma221

As @XRaySpeX mentioned, this look like it's most likely a temporary deposit request for roaming services or similar.

If you're not looking to make international calls any time soon, you can customer services on 150 from your handset, where a guide can remove the service and deposit from your bill. Hopefully before the direct debit is taken from your bank.

Ali

View solution in original post

XRaySpeX · ‎23-08-2026

It says nowt about any set-up. That is probably a refundable £50 security deposit possibly against roaming or you paying your bills regularly for 6 months. See Why is my bill higher than normal?

Deposits
In some cases, we ask for a security deposit based on your credit check. This allows you to join EE or use certain services.
You may be asked to pay a deposit when:
you join EE and we activate your account
you activate services such as Full Roaming, International Call or Premium Rate Calls
Both types appear as Deposit for Service on your bill.
Your deposit is automatically refunded once you have built a good payment history.

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Ali_A · ‎24-08-2026

Hi @ma221

As @XRaySpeX mentioned, this look like it's most likely a temporary deposit request for roaming services or similar.

If you're not looking to make international calls any time soon, you can customer services on 150 from your handset, where a guide can remove the service and deposit from your bill. Hopefully before the direct debit is taken from your bank.

Ali