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Hello, I paid the bill a few days ago, but it still says you owe

Hazhirm4
Explorer

‎22-07-2024 12:26 PM

Hello, I paid the bill a few days ago, but it still says you owe

0 Helpful
3 REPLIES 3
Patt1
Skilled Contributor
Skilled Contributor

‎22-07-2024 02:21 PM

Is this for your mobile bill? Have you texted BILL to 150? It should tell you if it's been paid. 

Hazhirm4
Explorer
In response to Patt1

‎22-07-2024 02:25 PM - last edited on ‎22-07-2024 04:56 PM by EE Community Moderator

Again they tell me that you owe me, this is my phone number that I paid
**************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
Katie_B
EE Community Support Team
In response to Hazhirm4

‎22-07-2024 06:58 PM

Hi @Hazhirm4. 

I'd recommend speaking with our customer care team. 

They will be able to look into your account and see payments received. 

Katie 🙂